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I want to load money in my Khalti account?

Firstly log into your account. Now, to add money to your account
- Click on “Load Funds”
- Enter the required amount to be loaded in your account.
- Choose your bank
The amount will be reflected in your account after the transaction is complete.

I want to withdraw money from my wallet to my bank account. Coming Soon
Why can’t I load money into my account through my bank account?

The possible reasons for this should be:
- Your bank account did not have adequate balance.
- Your internet connectivity was interrupted.
- The issuer bank’s network was down.
- Your monthly loading limit was breached.
- Ebanking not activated.

While trying to withdraw cash from my Khalti account to my bank account, my Khalti account cash has been reduced but my bank account balance is still the same. Why is this?

Your cash is safe with us. The amount will eventually be transferred safely. Just wait for sometime. If there is no change, mail us with your transaction details at care@khalti.com.

What if I recharge a wrong number by mistake?

Please check the number before the recharge. After the balance has been transferred you won't be refunded.

Are there any charges to send money to bank?

Yes there are. Service coming soon

How to load amount in Kiosk?

To load fund in your wallet via Kiosk machine, follow these steps:

  • Select the “Khalti” option in the home screen from your ‘Wallet Topup’ option from nearest Kiosk machine
  • Enter your phone number as per registered in Khalti
  • Enter your amount one by one ( one note at a time ) and then take the bill from the machine
What if I don’t load amount one by one?

The machine will not be able to read and accept the amount if you don’t load amount one by one and your transaction will be failed

How much amount can I load in my wallet via Kiosk?

You can load up to Rs. 10,000 in your wallet via Kiosk machine.

What is the limited amount I can load via Kiosk?

You can load minimum Rs. 100 in your Kiosk machine.

When will the amount be delivered to my wallet after loading from Kiosk?

Your money will be instantly delivered to your wallet after loading from Kiosk.

How to load via cash deposit?

To load your fund via cash deposit, follow these steps:

  • Ask for the Khalti cash deposit voucher from your nearest branch of NIBL or Machhapuchhre Bank
  • Fill up the voucher with the phone number and name registered with Khalti
  • While submitting the voucher, tell the bank teller to enter the Upay ID 13-002 in their systems as mentioned in the voucher
What necessary information do I need to fill the cash deposit voucher?

You need to have following information to fill the cash deposit voucher:

  • Khalti ID ( Phone number registered with Khalti )
  • Customer’s name ( Your name registered with Khalti )
  • Write your amount that you want deposit in your wallet
What should I do after filling the cash voucher?

After filling the cash deposit voucher, tell the bank teller to enter the Upay ID 13-002 in their systems as mentioned in the voucher

Can I give my other phone number which is not registered in Khalti while filling cash deposit voucher?

No. Other phone numbers will not be accepted which is not registered with Khalti.

How do I check if my cash has been deposited?

Go to your account and check the amount in the left side menu.

Can I load fund in my wallet through other banks rather than NIBL and Machhapuchhre?

No. You can ONLY load your fund from the member banks of Khalti i.e. NIBL and Machhapuchhre.

Can I go to any branch of NIBL and Machhapuchhre to load fund in my wallet?

Yes. You can go to any branch of NIBL and Machhapuchhre Bank.

Can I load fund in my wallet anytime?

Yes. You can load your fund anytime anywhere in Khalti.

Do I need to have bank account to load fund in my wallet?

No. You don’t need bank account to load fund in your wallet. You can do it via cash deposit voucher and any Kiosk machine.

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