Airlines Cancellation and Policy

Passenger fare types

Nepali/Indian Fares

• This type of fare is applicable to the citizens of Nepal & India.
• Nepali (NRN): A valid document issued by the Nepal Government can benefit from this fare.

Foreigner (USD) Fare

• This type of fare is applicable for citizens other than Nepalese and Indian nationality.
• A lower fare category is not applicable to foreigners.
• OCI (Overseas Citizens of India) holder travelers/passengers need to pay this fare.

Residential Fare

Applicable for foreign passenger(s) who have been staying in Nepal for at least six (6) months before the flight date on a NON-TOURIST VISA. Foreign Cockpit Crew flying different aircraft in domestic airlines will also be facilitated with this type of fare.

Child Fare

Applicable for passenger(s) aged between 02 years to (under) 12 years. 33% of the normal 'Y' fare is discounted for this type of passenger(s).

Infant

Applicable for passenger(s) aged 7 days from birth to (under) 02 years. Only 10% of the normal 'Y' fare will be charged for infant passenger(s).

Refugee

The refugee's identification-issuing country will be treated as the nationality to determine the fare for the refugee(s).

Off Spring

The child of this category will get a 75% waiver on fare only.

Identity

Any valid photo identity is MANDATORY during CHECK-IN at the airport.

Fare classes

Normal 'Y' Fare

• A cancellation charge of 10% of the fare is levied if the ticket is cancelled 11 hours before flight time.
• A cancellation charge of 33.33% of the fare is levied if the ticket is cancelled within 11 hours of flight time.
• Cancellation is prohibited within two (2) hours of flight time.
• Rescheduling can be done up to two hours before flight time.
• Passenger(s) will be treated as 'No-Show' if they do not check in within the stated reporting time. Buddha Air is not liable to refund the ticket if the passenger(s) fall under this category.
• Passenger Service Tax (Airport Tax) is refundable for No-Show tickets.
• Refunds are made from the point of issue.
• The baggage allowance is 25 kg.
• Fare class will be "Y" for Normal fare tickets.

Apex 'A' Fare

• A cancellation charge of 25% of the fare is levied if the ticket is cancelled 11 hours before flight time.
• A cancellation charge of 50% of the fare is levied if the ticket is cancelled within 11 hours of flight time.
• Cancellation is prohibited within 2 hours of flight time.
• Rescheduling can be done up to two hours before flight time.
• Passenger(s) will be treated as 'No-Show' if they do not check in within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
• Passenger Service Charge (Airport Tax) is refundable for No-Show tickets.
• The baggage allowance is 20 kg.
• An open ticket cannot be issued in Apex fare.
• Fare class will be "A" for Apex fare tickets.

Bravo 'B' Fare

• Only the fuel surcharge will be refunded if cancellation is made more than 2 hours before flight time.
• Rescheduling can be done under the terms and conditions of rescheduling charges.
• Cancellation is prohibited within two (2) hours of flight time.
• An open ticket cannot be issued in Bravo fare.
• Passenger(s) will be treated as 'No-Show' if they do not check in within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
• "B" fare will be sold on a FIRST COME FIRST SERVE basis.
• Passenger Service Charge (Airport Tax) is refundable for No-Show tickets.
• The baggage allowance is 20 kg.
• Fare class will be "B" for Bravo fare tickets.

Charlie 'C', Delta 'D' and Echo 'E' Fare

• These fares are non-refundable and non-transferable.
• Rescheduling can be done under the terms and conditions of rescheduling charges.
• An open ticket cannot be issued in Charlie, Delta, and Echo fare.
• Passenger(s) will be treated as 'No-Show' if they do not check in within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
• Passenger Service Charge (Airport Tax) is refundable for No-Show tickets.
• The baggage allowance is 15 kg.
• These fares will be sold on a FIRST COME FIRST SERVE basis.

Cancellation and refund process

Buddha Air provides a refund on the cancellation of your tickets, but cancellation charges apply accordingly.

Purchased from Buddha Air's official website or mobile app

• Cancel your ticket by calling reservation at +977 1 5542494 or 5521015 (Ext: 231/222), emailing your flight details to u4tickets@buddhaair.com, or visiting the nearest Buddha Air sales office.
• A request mail to u4tickets@buddhaair.com is compulsory for the refund process after a cancellation request is made.
• The refund process takes 7 to 8 working days from the date of cancellation.
• The refund amount will only be deposited to the same card/bank account used for payment.
• A 3.5% bank charge will be levied as a transaction/service charge by the bank on the full ticket amount, along with cancellation charges as per the fare class.

Purchased from an authorized travel agency

• Contact the travel agency or point of sale from which you purchased your ticket.
• The refund amount will only be deposited to the travel agency's account; contact the agency for your refund.
• Cancellation charges apply as per the fare class of the ticket.

Purchased at a Buddha Air sales office in cash

• Visit the nearest sales office to cancel your ticket.
• You will receive your refund in cash immediately.
• Cancellation charges apply as per the fare class of the ticket.

For payment made in any convertible currency, the refund will be made in local currency.

Purchased at a Buddha Air sales office by card

• Visit the nearest sales office to cancel your ticket.
• The refund process takes 7 to 8 working days from the date of cancellation.
• The refund amount will only be deposited to the same card/bank account used for payment.
• A 3.5% bank charge will be levied along with cancellation charges as per the fare class.

Reschedule policy

• Chargeable rescheduling can be done as per seat availability.
• If seats in the same fare category are not available, upgrading is possible. Payment of the seat fare difference and rescheduling charges is mandatory.
• If tickets are cancelled, cancellation rules apply. Cancellation charges will be those of the original fare category, not the upgraded one; however, rescheduling charges for the upgraded fare category still apply.
• Reschedule and upgrade charges are not refundable unless the tickets are cancelled by Buddha Air.
• Payment of rescheduling/upgrade charges must be made at the point of rescheduling.
• For further details, please contact Buddha Air or the travel agency.

Baggage

Excess baggage charges are mandatory as per the sector-wise excess baggage rate.

Cancellation of flight

• In case of flight cancellation, the total ticket amount is refundable in all fare categories.
• Buddha Air does not cover accommodation and transportation costs in case of flight cancellation due to unavoidable circumstances.

Others

• Electronic tickets are not transferable.
• If a flight is delayed by more than one hour, Buddha Air will, on the passenger's request, cancel the ticket and refund the full fare.

Visa and passport for international flights

• For international flights, please ensure proper documents are with the passenger at check-in.
• Nepalis must have either Nepali citizenship (for flights to India) or a valid passport.
• Indian nationals must have either a Voter ID or a valid passport at check-in for international flights.
• Foreigners must have a valid passport and visa.

Passenger Service Charge

Passenger Service Charge will be refunded for unutilized services.

Fare categories

• Normal Fare (NPR)
• Dollar Fare (USD)
• Residential Fare (NPR) — all cancellations, refunds and rescheduling are the same as Normal Fare
• Yellow Fare (NPR)
• Victor Fare (NPR)
• Green Fare (NPR)
• Oscar Fare (NPR)
• Flanker Fare (NPR)
• Special Fare (NPR)
• Early Fare (NPR)
• Hotel Fare (NPR)

The airline may offer promotional fare categories such as Through Fare, COMBO Fare, etc. from time to time. For cancellation, refund and rescheduling details on these fares, contact 977-01-4464878 (Hunting Line – Reservations Office).

Cancellation and refund policy on USD fare tickets

• Once the ticket is issued and the passenger wishes to cancel, the airline charges a 10% cancellation fee on the base fare (e.g. Fare 100 + Fuel Surcharge 20 + Airport Tax 2), and the rest is refunded. Example: flight on 15 July 2016, cancelled on 14 July 2016 (before 24 hours) or earlier — 10% on base fare.
• If the passenger cancels on the flight date, 3 hours before departure, the airline charges a 33.33% cancellation fee on the base fare, and the rest is refunded. Example: flight on 15 July 2016 at 01:00 PM, cancelled on 15 July 2016 at 10:00 or earlier — 33.33% on base fare.
• If the passenger requests cancellation within check-in hours (within 1 hour of departure), the request will not be considered and will be deemed a "No Show" (non-refundable). Example: departure at 01:00 PM, cancelled at 12:15 PM — the ticket fare is forfeited.

Cancellation and refund policy on NPR fare tickets

Normal Fare

• Cancelled before one day (12 hrs): 10% cancellation charge on base fare; the rest is refunded.
• Cancelled on the flight date, 01 hour before flight time: 33.33% cancellation charge on base fare; the rest is refunded.
• Cancelled within check-in hour (within 1 hour of departure): not considered, deemed "No Show" (non-refundable). Only PSC will be refunded.

Yellow Fare

• Cancelled before one day (12 hrs): 33.33% cancellation charge on base fare; the rest is refunded.
• Cancelled on the flight date, 01 hour before flight time: 50% cancellation charge on base fare; the rest is refunded.
• Cancelled within check-in hour: deemed "No Show" (non-refundable). Only PSC will be refunded.

Victor Fare / Green Fare

• Cancelled before one day (12 hrs): only FSC and Passenger Service Charge will be refunded.
• Cancelled on the flight date 01 hour before flight time, or within check-in hour: cannot be cancelled, deemed "No Show" (non-refundable). Only PSC will be refunded.

Flanker / Oscar / Special / Hotel / Early Fare

• Cancellation requests one day before (12 hrs), 1 hour before departure, or within check-in hour will not be considered and are deemed "No Show" (non-refundable). Only PSC will be refunded.

Reschedule policy

Normal Fare

• Rescheduled before one day (12 hrs) or 01 hour before flight time to another confirmed date: no reschedule charge.
• Within check-in hour (within 1 hour of departure): not considered, deemed "No Show" (non-refundable). Only PSC will be refunded.

Yellow / Victor Fare

• Rescheduled before one day (12 hrs) or 01 hour before flight time to another confirmed date: can be done in the same or a higher fare category, whichever is available. No reschedule charge; only the difference of the available higher fare is charged.
• Within check-in hour: deemed "No Show" (non-refundable). Only PSC will be refunded.

Green Fare

• Rescheduled before one day (12 hrs) or 01 hour before flight time to another confirmed date: can be done in the same or a higher fare category, whichever is available. No reschedule charge; only the difference of the available higher fare is charged.
• On Pokhara, Bharatpur and Janakpur sectors: rescheduling 1 hour before flight time to another confirmed date can be done in the same or a higher fare category. A reschedule charge of Rs. 500 plus the difference of the available higher fare will be charged.
• Within check-in hour: deemed "No Show" (non-refundable). Only PSC will be refunded.

Green fare is the lowest fare on the Pokhara, Bharatpur and Janakpur sectors.

Flanker / Oscar / Special / Early Fare

• Rescheduled before one day (12 hrs) or 01 hour before flight time to another confirmed date: can be done in the same or a higher fare category. A reschedule charge of Rs. 500 plus the difference of the available higher fare will be charged.
• Within check-in hour: deemed "No Show" (non-refundable). Only PSC will be refunded.

Hotel Fare

• Rescheduled before one day (12 hrs): same or higher fare category, Rs. 500 reschedule charge plus fare difference.
• Rescheduled 3 hours before flight time: same or higher fare category, Rs. 500 reschedule charge plus fare difference.
• Rescheduled 2 hours before flight time: Normal fare only, with prior approval from the Deputy Director – Sales & Marketing or Senior Manager – Sales & Marketing. Rs. 500 reschedule charge plus the difference to Normal fare.
• Requests closer than two hours to flight time, or within check-in hour: not considered, deemed "No Show" (non-refundable). Only PSC will be refunded.

Name change request

Name changes are allowed subject to a Name Change Fee: NPR 1,000.00 for Nepalese passengers and USD 15.00 for foreign passengers. For details, contact 977-01-4464878.

Cancellation of rescheduled tickets

If a rescheduled ticket is cancelled, the original fare category's cancellation and refund provisions apply. Charges and fees levied for rescheduling will not be refunded.

Tickets cancelled by airlines

If the airline fails to fulfil its commitment and cancels the reservation or ticket, the full ticket fare (any fare) will be refunded.

Requesting a refund

If the ticket is refundable and unused, request a refund in any of these ways:

• Email ecommerce@yetiairlines.com or reservation@yetiairlines.com
• Call the Reservations Department at 977-01-4464878 during office hours (09:00 – 07:00 NST)
• Call the Ecommerce Department at 977-01-4466576 during office hours (09:00 – 07:00 NST)

Include in your request: passenger's name, passenger's address, form of payment (including the last four digits of the credit card, if applicable), ticket numbers, and the date, time and city of departure as mentioned on the ticket.

Airport Tax (PSC)

Airport Tax will be refunded for unutilized tickets.

All travel is subject to the airline's General Conditions of Carriage.

Fare classes

Reschedule in the same class only if available; otherwise in a higher class after payment of the fare difference. Lower class issues are not permissible.

Refund in case of denied boarding

Classes H, I, B, E and S

• If boarding is denied for medical reasons, the passenger and accompanying passenger on the same PNR are entitled to a full refund only if the passenger has "fit-to-fly" from a competent authority, but the staff or crew refuse boarding.
• Denied boarding due to a late show is considered "No Show" and no refund will be provided.
• Denied boarding due to the passenger being inebriated (under alcohol influence) and considered unsafe by staff or crew is considered "No Show" and no refund will be provided.
• Denied boarding for other reasons entitles the passenger to a full refund.

Class T

If the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding, the passenger and accompanying passenger on the same PNR are entitled to a full refund.

Refund in case of flight delay

Only if the passenger is physically present at the check-in counter and has offered to check in, a full refund will be made if the flight is delayed by more than 2 hours beyond the scheduled departure time. Applies to all classes.

In case of flight cancellation

Shree Airlines will try to accommodate the passenger on the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and fare class upgrade charges, if any, borne by the passenger will also not be refunded in the event of flight cancellation. Applies to all classes.

In case of flight diversion

• Classes H, I, B, E and S: Shree Airlines will make reasonable efforts for passengers to reach their destination as expeditiously as possible.
• Class T: Shree Airlines will make reasonable efforts for passengers' accommodation.

Special fares

USD Fare

• Applies to citizens of nationalities other than Nepalese and Indian.
• Available in H class only.
• Overseas Citizen of India (OCI) cardholders are required to pay the USD fare.

Residential Fare (RES)

• Offered at the same rate as the standard "H" class (NPR) fare.
• Available to foreign nationals employed by an international organization or diplomatic mission who have resided in Nepal for at least six (6) months prior to the date of travel.
• Not applicable to mountain flights.

NRN Fare

• Non-Resident Nepali (NRN) passengers are eligible for the normal "H" class NPR fare upon presenting a valid NRN card issued by the Government of Nepal.
• Without a valid NRN card, the passenger will be treated as a foreign passenger and charged the applicable USD fare.

Child Fare

• Applies to passengers aged two years to less than twelve years.
• 33% discount on the base fare of "H" class; fuel surcharge and PSC apply in addition.
• Does not apply to mountain flights.

Infant Fare

• Applies to babies aged seven days to less than two years.
• Charged 10% of the "H" class base fare; the ticket is issued at the check-in counter.
• A valid ID showing the baby's date of birth must be presented at check-in.

Disabled Passenger Discount

• 50% discount on the base fare of "H" class; fuel surcharge and PSC are charged separately.
• Tickets must be purchased from any Shree Airlines sales counter.
• A valid National Federation of the Disabled–Nepal (NFD-N) card or equivalent document from the local government authority is required.
• Does not apply to mountain flights.

Senior Citizen Fare

Nepalese senior citizens are entitled to age-based discounts on the "H" class fare:

• Fuel surcharge and PSC are charged separately.
• Up to two seats per flight or sector, on a first-come, first-served basis.
• Tickets must be purchased from any Shree Airlines sales office with a valid government-issued ID plus a photocopy for records.

Refund source

Tickets will only be refunded from Khalti if they were purchased via the Khalti platform. The refund process takes 3 working days.