Buddha Air

‘Y’ Fare

  • A cancellation charge of 10% of the fare is levied if the cancellation of the ticket is done before 11 hours from flight time.
  • A cancellation charge of 33.33% of the fare is levied if the cancellation of the ticket is done within 11 hours from flight time.
  • Cancellation is prohibited within two (2) hours of flight time.
  • Rescheduling of any flight can be before two hours of flight time.
  • Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within stated reporting time. Buddha Air is not liable to refund the ticket if the passenger(s) fall under this category.
  • Passenger Service Tax (Airport Tax) is refundable for No Show tickets.
  • Refunds are made from the point of issue.
  • The baggage allowance is 25 kg.
  • Fare class will be “Y” for Normal fare tickets.

Apex ‘A’ Fare

  • A cancellation charge of 25% of the fare is levied if the cancellation of the ticket is done before 11 hours from flight time.
  • A cancellation charge of 50% of the fare is levied if the cancellation of the ticket is done within 11 hours from flight time.
  • Cancellation is prohibited within 2 hours of flight time.
  • Rescheduling of any flight can be done before two hours of flight time.
  • Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within stated reporting time. The company is not liable to refund the tickets if the passenger(s) falls under this category.
  • Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
  • The baggage allowance is 20 kg.
  • The open ticket cannot be issued in Apex fare.
  • Fare class will be “A” for Apex fare tickets.

Bravo ‘B’ Fare

  • Only Fuel surcharge will be refunded if cancellation is made before 2 hours from flight time.
  • Rescheduling can be done under the terms and conditions of rescheduling charges.
  • Cancellation is prohibited within two (2) hours of flight time.
  • Open Ticket cannot be issued in Bravo fare.
  • Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
  • “B” fare will be sold on the FIRST COME FIRST SERVE basis.
  • Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
  • The baggage allowance is 20 kg.
  • Fare class will be “B” for the Bravo Fare ticket.

Charlie “C”, Delta “D” And Echo “E” Fare

  • These fares are nonrefundable, non transferable.
  • Rescheduling can be done under the terms and conditions of rescheduling charges.
  • The open ticket cannot be issued in Charlie, Delta, and Echo fare.
  • Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
  • Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
  • The baggage allowance is 15 kg.
  • These fares will be sold on FIRST COME FIRST SERVE basis.

Shree Airlines

H Class

Fare Type: Refundable Checked in Baggage Allowanc: 20 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

  • 10% of the fare if cancelled 12 hours or more before flight departure time. 33% of the fare if cancelled between 4 and 12 hours before flight departure time and 100% of fare if cancelled less than 4 hours before flight departure time.

Cancellation after any reschedule

  • 33% of the fare if cancelled more than 4 hours before flight departure time and 100% of fare if cancelled less than 4 hours before flight departure time.

First Reschedule Fees

  • 4 hours or more before flight departure time: Free
  • Less than 4 hours before flight departure time: Not Allowed

Subsequent Reschedule Fees

  • 4 hours or more before flight departure time: NPR 500
  • Less than 4 hours before flight departure time: Not Allowed

Refund in case of denied boarding

  • If boarding is denied for medical reasons, the passenger and accompanying passenger on the same PNR will be entitled to full refund only if the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding. Denied boarding due to late show is considered "No Show" and no refund will be provided. Denied boarding due to the passenger being inebriated (under alcohol influence) and considered by staff or crew as unsafe will be considered "No Show" and no refund will be provided. Denied boarding for other reasons will entitle the passenger to a full refund.

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.

In case of flight cancellation

  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for the passengers to reach their destination as expeditiously as possible.

I Class

Fare Type: Refundable Checked in Baggage Allowance: 20 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

  • 25% of the fare if cancelled 12 hours or more before flight departure time. 50% of the fare if cancelled between 4 and 12 hours before flight departure time and 100% of fare if cancelled less than 4 hours before flight departure time.

Cancellation after any reschedule

  • 50% of the fare if cancelled more than 4 hours before flight departure time and 100% of fare if cancelled less than 4 hours before flight departure time.

Reschedule Fees

  • 6 hours or more before flight departure time: NPR 500
  • Less than 6 hours before flight departure time: Not Allowed

Subsequent Reschedule Fees

  • 6 hours or more before flight departure time: NPR 800
  • Less than 6 hours before flight departure time: Not Allowed

Refund in case of denied boarding

  • If boarding denied for medical reasons, the passenger and accompanying passenger on the same PNR will be entitled to full refund only if the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding. Denied boarding due to late show is considered "No Show" and no refund will be provided. Denied boarding due to the passenger being inebriated (under alcohol influence) and considered by staff or crew as unsafe will be considered "No Show" and no refund will be provided. Denied boarding for other reasons will entitle the passenger to a full refund.

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.

In case of flight cancellation

  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for the passengers to reach their destination as expeditiously as possible.

B Class

Fare Type: Refundable Checked in Baggage AllowanceL: 20 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

  • 50% of the fare if cancelled 12 hours or more before flight departure time. Non-Refundable if cancelled within 02 to 12 hours before flight departure time.

Cancellation after any reschedule

  • 100% of the fare if cancelled at any time.

Reschedule Fees

  • 8 hours or more before flight departure time: NPR 500
  • Less than 8 hours before flight departure time: Not Allowed

Subsequent Reschedule Fees

  • 8 hours or more before flight departure time: NPR 800
  • Less than 8 hours before flight departure time: Not Allowed

Refund in case of denied boarding

  • If boarding denied for medical reasons, the passenger and accompanying passenger on the same PNR will be entitled to full refund only if the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding. Denied boarding due to late show is considered "No Show" and no refund will be provided. Denied boarding due to the passenger being inebriated (under alcohol influence) and considered by staff or crew as unsafe will be considered "No Show" and no refund will be provided. Denied boarding for other reasons will entitle the passenger to a full refund.

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.
  • In case of flight cancellation
  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for the passengers to reach their destination as expeditiously as possible.

E Class

Fare Type: Non-Refundable Checked in Baggage Allowance: 15 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

  • Tickets Non-refundable upon cancellation. Only PSC fare will be refunded.

Reschedule Fees

  • 8 hours or more before flight departure time: NPR 700
  • Less than 8 hours before flight departure time: Not Allowed

Refund in case of denied boarding

  • If boarding is denied for medical reasons, the passenger and accompanying passenger on the same PNR will be entitled to full refund only if the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding. Denied boarding due to late show is considered "No Show" and no refund will be provided. Denied boarding due to the passenger being inebriated (under alcohol influence) and considered by staff or crew as unsafe will be considered "No Show" and no refund will be provided. Denied boarding for other reasons will entitle the passenger to a full refund.

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.
  • In case of flight cancellation
  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for the passengers to reach their destination as expeditiously as possible.

S Class

Fare Type: Non-Refundable Checked in Baggage Allowance: 15 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

  • Tickets Non-refundable upon cancellation. Only PSC fare will be refunded.

Reschedule Fees

  • 12 hours or more before flight departure time: NPR 700
  • Less than 12 hours before flight departure time: Not Allowed

Refund in case of denied boarding

  • If boarding is denied for medical reasons, the passenger and accompanying passenger on the same PNR will be entitled to full refund only if the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding. Denied boarding due to late show is considered "No Show" and no refund will be provided. Denied boarding due to the passenger being inebriated (under alcohol influence) and considered by staff or crew as unsafe will be considered "No Show" and no refund will be provided. Denied boarding for other reasons will entitle the passenger to a full refund.

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.
  • In case of flight cancellation
  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for the passengers to reach their destination as expeditiously as possible.

T Class

Fare Type: Non-Refundable Checked in Baggage Allowance: 15 kg Hand Baggage Allowance: 1 Bag of up to 5 KG

Cancellation Fees

Tickets Non-refundable upon cancellation. Only PSC fare will be refunded.

Reschedule Fees

  • Reschedule not permitted.

Refund in case of denied boarding

  • In case the passenger has "fit-to-fly" from a competent authority but the staff or crew refuse boarding, the passenger and accompanying passenger on same PNR will be entitled to full refund

Refund in case of flight delay

  • Only if a passenger is physically present at the check in counter and has offered to check in, full refund will be made if the flight is delayed by more than 2 hour beyond scheduled departure time.
  • In case of flight cancellation
  • In case of cancellation of flight, Shree Airlines will try to accommodate the passenger in the nearest/next available flight to the destination. However, Shree Airlines will not provide any accommodation/compensation to passengers. Reschedule and Fare Class upgrade charges, if any borne by the passenger, will also not be refunded in the event of flight cancellation.
  • In case of flight diversion
  • In case the flight is diverted to another destination, Shree Airlines will make reasonable efforts for passenger accommodation.

Saurya Airlines

Baggage Allowances

  • Maximum baggage weight 20 kg per passenger
  • Hand Carry baggage is not allowed at the current situation due to pandemic, only 1 laptop and ladies purse or 3kg hand bag.
  • For further information regarding extra baggage and cargo rate please visit www.sauryaairlines.com

Cancellation Charges:

  • Cancellation can be done before 4 hours of scheduled departure time and considered as “NO SHOW” if it is canceled less or equal to 4 hours of scheduled departure time.

“N” Normal Class

Fare Type: Refundable

Cancellation Charges

  • Airlines charge 10% of the fare, if cancelled 1 day prior before scheduled departure time and 33% of the fare if cancelled within the same day before scheduled departure time.

### Reschedule Charges - Reschedule can be done before 4 hours of scheduled departure time and not allowed to reschedule tickets if less or equal to 4 hours’ time left to schedule departure. - Free for one time and NPR 500 as additional charges each time after the first schedule.

“O” Oscar Class

Fare Type: Refundable

Cancellation Charges

  • Airlines charge 25% of the fare, if cancelled 1 day prior before scheduled departure time and 50% of fare if cancelled within the same day before scheduled departure time.

Reschedule Charges:

  • NRP 500 as additional charges if passenger wants to reschedule ticket.
  • Reschedule can be done before 4 hours of scheduled departure time and not allowed to reschedule tickets if less or equal to 4 hours’ time left to schedule departure.

“P” Papa Class

Fare Type: Refundable

Cancellation Charges

  • Airlines charge 50% of the fare, if cancelled 1 day prior before schedule departure time and 100% of the fare if cancelled at the same day.

Reschedule Charges:

  • NRP 500 as additional charges if passenger wants to reschedule ticket.
  • Reschedule can be done before 4 hours of scheduled departure time and not allowed to reschedule tickets if less or equal to 4 hours’ time left to schedule departure.

“Q” Queen “R” Roger “S” Sugar - Class

Fare Type: Non-Refundable

Cancellation Charges

  • Airlines do not refund tickets fare upon cancellation, only PSC will be refunded.

Reschedule Charges:

  • NRP 500 as additional charges if passenger wants to reschedule ticket.
  • Reschedule can be done before 4 hours of scheduled departure time and not allowed to reschedule tickets if less or equal to 4 hours’ time left to schedule departure

Refund in case of denied boarding(Applied in all Class)

  • Airline is responsible to refund passenger fare only if the passenger is fit to fly from a competent authority but our staff or crew refused boarding due to medical reasons.
  • If our airlines denied boarding due to late show is considered "No Show" and no refund will be provided.
  • We denied boarding of a passenger in case we feel the passenger is under the influence of alcohol for the safety of other passengers and staff or crew. The passenger will be concerned as “NO SHOW “and no refund will be provided.
  • If the passenger shows the similar symptoms of Covid-19 and we have denied boarding then we considered them as “NO SHOW”. For the safety of other passengers and crew or staff.

Refund In case of flight delay(Applied in all Class)

  • Only if a passenger is physically present at the check in counter and has offered to check in, then full refund will be made if flight is delayed by more than 1 hour beyond scheduled departure time.
  • In case of flight diversion, the airlines shall be responsible and shall make reasonable efforts to the passengers to reach their destination as expeditiously as possible. If diversion is made outside the base and if Night Stop is declared at the diverted station, the Company shall provide accommodation for passengers, excluding food facility. In such a case, the Company shall make provision for a delayed scheduled flight for the next day, to the destination or base, at the earliest possible time.
  • The Company shall not provide any accommodation, compensation to the passenger, if the flight gets cancelled in base.
  • Child: Individual, above the age of 2 years but not exceeding 12 years, shall be considered as a child. A discount of 33% on Normal fare shall be given for a child. A valid document disclosing the age of the child must be presented at the time of check-in.
  • Name change charge shall be NRP1000 per passenger. Travel Agencies shall have the responsibility for changing passenger’s name, if required. The name must be changed, at least 4 hours before the scheduled departure time.
  • Tickets fare shall only be refunded from the same source from where it was issued.
  • PSC for NO SHOW or not flown tickets in any class shall be refunded.
  • Infants under the age of 24 months will not be charged. A valid document with birth date must be presented for check in.
  • Foreigners living in Nepal with a valid non tourist visa issued at least six months before travel date will be entitled to “Resident fare “and it will be 1.5% of Normal fare shall be charged to the residential passenger.
  • In case of refugees, identification issuing countries will be treated as the nationality to determine the fares.

Yeti Airlines

Normal Fare “N”

  • If the passenger issues the above fare ticket and wishes to cancel their flight before one day(12 hrs), then a 10% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.
  • If the passenger requests to cancel the above fare ticket upon the flight date 01 hour before the flight time, then 33.33% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.
  • If the passenger requests to cancel the above fare ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show”. i.e. non- refundable. Only PSC will be refunded.

Yellow Fare “Y”

  • If the passenger issues the above fare ticket and wishes to cancel their flight before one day (12 hrs), then 33.33 % cancellation charge will be applicable on base fare. The rest of the amount will be refunded.
  • If the passenger requests to cancel the above fare ticket upon the flight date 01 hours before the flight time, then 50% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.
  • If the passenger requests to cancel the above fare ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show”. i.e. non- refundable. Only PSC will be refunded.

Victor Fare “V” & Green Fare “G”

  • If the passenger issues the above fare ticket and wishes to cancel their flight before one day (12 hrs), then only FSC and Passenger Service Charge will be refunded.
  • If the passenger requests to cancel the above fares ticket upon the flight date 01 hour before the flight time or within check-in hour, then these fare tickets cannot be cancelled, it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

Flanker Fare / Oscar Fare / Special Fare/ Hotel Fare/Early Fare

  • If the passenger issues the above fares ticket and wants to cancel their flight one day before (12 hrs) or 1 hour before the departure time or within check-in hour the request will not be considered and it would be deemed as “No Show”. i.e. non- refundable. Only PSC will be refunded.

Reschedule Policy:

  1. Normal Fare
  2. If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to another confirmed date, then Reschedule will be done ,no reschedule charge will be applicable.
  3. If the passenger requests to reschedule the above fares ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

2.Yellow / Victor Fare - If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to another confirm date, then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. No reschedule charge will be applicable, only a different amount of available Higher Fare will be charged. - If the passenger requests to reschedule the above fares ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

  1. Green Fare
  2. If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to another confirmed date , then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. No reschedule charge will be applicable, only a different amount of available Higher Fare will be charged.
  3. However on Pokhara, Bharatpur and Janakpur sector, the following Reschedule policy will be applicable:
  4. If the passenger requests to reschedule the Green fare ticket on above sectors 1 hour before the flight time to another confirmed date ,then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. Reschedule charge Rs. 500 and difference amount of available Higher Fare will be charged. (*Note: Green fare is the lowest fare in the sectors Pokhara, Bharatpur and Janakpur)
  5. If the passenger requests to reschedule the above fares ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

4.Flanker Fare / Oscar Fare / Special Fare /Early Fare - If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to another confirm date, then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged. - If the passenger requests to reschedule the above fares ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

5.Hotel Fare - If the passenger requests to reschedule the above fare ticket before one day (12 hrs) to another confirm date, then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged. - If the passenger requests to reschedule the above fare ticket 3 Hours before the flight time to another confirm date, then Reschedule can be done in either the same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged. - If the passenger requests to reschedule the above fare ticket 2 Hours before the flight time to other confirm date, then Reschedule can be done only on Normal fare, however prior approval has to be taken from either Deputy Director - Sales & Marketing or Senior Manager - Sales & Marketing Reschedule charge Rs.500 and difference amount of Normal Fare will be charged. - If the passenger requests to reschedule the above fares ticket exceeding two hours to flight time or within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

Name Change Request

  • Name changes are allowed subject to a “Name Change Fee”. If the passenger requests to change the Name of the passenger, then NPR.1,000.00 will be applicable for Nepalese Passengers. For Foreign Passengers, USD 15.00 will be applicable. For detailed information about this provision, please contact at 977-01-4464878.

Cancellation of Rescheduled Tickets

  • In case the passenger requests to cancel the rescheduled ticket, then original fare category’s cancellation and refund provisions will be applicable. In this case charges and fees levied for reschedule will not be refunded.

Tickets Cancelled by Airlines

  • In case the Airlines fails to fulfill its commitment and cancels the reservation tickets, then all the portion of the ticket fare (any fare) will be fully refunded.

Requesting for Refund

  • If the ticket is refundable and it has not been utilized, then passengers may request for refund in the following ways: By submitting a refund request online at: ecommerce@yetiairlines.com or reservation@yetiairlines.com OR By calling Reservations Department at 977-01-4464878 during Office hours [09:00 – 07:00 NST]. By calling the Ecommerce Department at 977-01-4466576 during Office hours [09:00 – 07:00 NST].
  • While submitting a refund request please include: The Passenger’s Name The Passenger’s Address The form of payment used (including the last four digits of the credit card number, if applicable) The tickets numbers The date of departure and time and city as mentioned in the ticket.