Khalti is a mobile wallet and payment gateway. It provides easy and secure online/mobile payment services. You can use Khalti by registering an account with your mobile number. It is very easy to use Khalti.
No, people residing outside Nepal cannot sign up to Khalti, as they will need to sign up using cell phone number registered in Nepal.
Don’t worry. You amount is safe with us. If the amount has been successfully transferred, the amount will automatically be transferred to the respective person's account. In Case the transaction has failed, then the amount will be refunded back.
Primary balance is the fund you directly load using loading funds options whereas secondary balance is the cashback you receive from paying bills online.
Secondary balance does not get accumulated. Whenever payment is the amount from secondary balance is first reduced then from the primary balance. For instance a user has Rs 5 in his secondary balance and Rs 100 in his primary balance and the user is trying to topup mobile worth Rs 100.
In such case Secondary balance will be reduced by Rs 5 and primary balance will be reduced by Rs 95. Remaining balance in Primary Balance will be Rs 5 and Remaining Balance in Secondary Balance will be 1-2% cashback of Rs 100.
Minimum limit: Rs. 10 Maximum limit for KYC Verified users: Rs. 50,000 at a time, Rs. 100,000 in a day, and Rs. 500,000 in a month. Maximum limit for non-KYC verified users: Rs. 5000.
Yes. There is a limit on how much you can hold on your Khalti account. For KYC Verified users, it's Rs. 50,000. For non-KYC verified users, it's Rs. 5,000 only.
No, there is no expiry date for Khalti account.
Please check the number before making the transaction. Once you have made the transaction, Khalti will not be held responsible for the refund. You will have to contact the person yourself and get it refunded.
In such cases too, Khalti will not be able to refund the money. You will have to create a Khalti account with the same number in which you loaded money. Once you have done so your money will be reflected in the new Khalti account and you can then transfer the fund to your own Khalti account.
You can mail us at email@example.com for your required information.
Fill up the feedback form in the respective web and mobile applications. You can also leave us your valuable feedback at firstname.lastname@example.org and also on our facebook and twitter page.
No,there is no additional fee for registering or using Khalti account.
Yes, we are here to make things easy for you. Even if you don't own a smartphone you can use Khalti services via web app.
After you have signed up to Khalti, click on the option Keep me logged in. After doing this, you will not be asked to login every time you open Khalti app. We keep track of your login details.
You can change your password from Settings option. To change your Khalti account password:
Your Khalti account password will be updated successfully.
If you forget your Khalti password, you can get new password easily. Please follow these simple steps:
Your new Khalti password will be set successfully.
After logging in your Khalti account, you can see your account balance at the top right corner of the screen.
Feel free to email us at email@example.com and we will verify the user credentials and after the verification has been done, block your account immediately. In order to unblock the account, write to us again here and we will unblock it.
Go to the left slide sidebar of your app. Tap on User profile and then go to edit profile. Tap on change phone number. You will be further verified. After the verification has been done your number will be changed. Email us at firstname.lastname@example.org.
No you cannot save bank details. You will be redirected to the respected banks page during every transaction.
We would love to hear from you. Fill up the feedback form in the respective web and mobile applications. Feel free to drop us a mail at email@example.com. We are here to offer you and your suggestions can help us to offer you more.