After you create an account and load fund in Khalti, you can make all types of payments available at Khalti platform.
Some of the services available on Khalti platform are: - Mobile recharge - Electricity bill payment - Khanepani (water) bill payment - TV/DTH payment - Internet/ISP bill payment - Insurance premium payments - School Fee payments - Flight ticketing - Movie ticketing - Hotel booking - Event ticketing - Payment at online shopping / e-commerce sites - Tootle top-up - Demat/MeroShare renewal fee payment - Newspaper subscription payment - Credit card payment
Yes, you get mobile push notifications and SMS notifications after you make your payments. You can also check your payment history by going to ‘Transactions’ menu in Khalti app or website.
After you make the payment, you will get a push notification or SMS notifications. Else you can navigate to transaction history and download the receipt.
After any successful transactions the cashback is received immediately. If it takes longer than do mail us at support@khalti.com/ Customer Care.
You do not need to worry about that. The balance will be credited to your Khalti account within 24 hours. If it has not been transferred, do send us a screenshot of the failed transaction to support@khalti.com
OTP (One Time Password) is a secure code to ensure that there are no fraudulent transactions. While transacting the bank sends an OTP to your personal email/ mobile number. (Remember if you have not taken or activated the messaging/email service from the bank you will not be getting any OTP)
When you pay more than your due bill amount, the remaining money will be deducted from your next bill due amount.
After you buy Kaspersky antivirus from Khalti, you will be provided with an activation key. You can download the software from the internet, install, and use the provided activation key.
You can use Khalti offline for mobile top ups service only. You won’t be charged for SMS while using offline service.
Yes, you can get access to your receipt which you can download via transaction history on the menu.
To repay for a particular service using the same credentials, tap on the service you want to pay for. Go to recent payments and tap to pay immediately.
The amount will automatically be reflected back in your Khalti account within a short span of time. We will also notify you through email and SMS alert for such transactions.
You will be notified through the push notifications on our website and mobile application. We also send notifications via email and SMS alert for each transaction or refunds to the registered email or mobile number. You can also check it in the transaction history.
You don't get the rebate cash back even if you pay your electricity bill within a week via Khalti. But the rebate money you deserve will be deducted from the next month’s bill payment.
To get the rebate you have to pay your electricity bill within one week of meter reading.
You don't get the rebate cash back even if you pay your electricity bill within a week via Khalti. But the rebate money you deserve will be deducted from the next month’s payment bill.
When electricity due bill for a new month is processed out, Nepal Electricity Authority (NEA) system takes time to update it into its online system. Because of this delay, your due bill amount is shown zero.
When a NEA due bill for a new month is processed out, NEA system takes time to update it into its online system. After new bill is processed, it takes around 2-3 days for NEA bill to show.
Electricity (NEA) and Khanepani (water) bill payments are governmental payments. Therefore there are not any kind of cashbacks in those options.
Even after you pay your bills, it takes around 30 mins for the operator to log it into their system. If even after that period your service is not active you can directly call your service provider.
NEA itself determines the amount to be charged and Khalti has no role in determining or charging extra for the payments.
It depends on when the staffs from NEA come visit your doorstep. Once they have visited and taken the readings of your meter and entered it in their systems, the bill details will appear. It normally takes 2-3 working days.
The amount will automatically be reflected back in your Khalti account within a short span of time. We will also notify you through email and SMS alert for such transactions.
You will be notified through the push notifications on our website and mobile application. We also send notifications via email and SMS alert for each transaction or refunds to the registered email or mobile number. You can also check it in the transaction history.
Go to Transactions option in the bottom navigation menu. You can see all you transaction from the list. In the detailed transaction option you can view or download your payment receipt.
Yes. We keep track of all your transactions. You can view it from the Transaction History in the web-dashboard or Transactions menu in the bottom navigation bar.
You can view your transaction history at any time in your Khalti app or web app. We’ve created a separate Column called ‘Transaction’ in the Wallet section, where you will get all the details regarding your transaction.
You do not need to worry about that. The balance will be credited to your Khalti account within 24 hours. If it has not been transferred, do send us a screenshot of the failed transaction to support@khalti.com
Go to Transactions menu in the bottom navigation bar. Tap on funnel icon on the top right corner. Filter transactions according to Status (Failed, Success), Transaction Type, Service, Date.
1660-01-5-8888