Third Party Merchant Payments

Third party payment

Users can make payments at merchant (third party) sites using Khalti. For security reasons, users are required to set up Third Party Transaction PIN and use it every time they make payments at merchant sites so that none else can make payments at third parties other than the users.

Third party merchants

Third party sites are the merchants outside Khalti platform (app/website). Eg. QFX Cinemas. You can buy movie tickets from QFX Cinemas website and pay online via Khalti. There are currently more than 200 third party merchants associated with Khalti. You can avail services from any of these merchants and pay digitally via Khalti.

How can I make payments at QFX Cinemas, Foodmandu, etc. using Khalti account?

On the payment page, select Pay with Khalti. Enter your phone number registered with Khalti along with the OTP and Third Party Transaction pin.

What if I do not have a Khalti account? Can I register while making a payment?

You cannot register during making a payment. So, register your Khalti account now!

What are the payment options I get other than Khalti Wallet?

You can make your payment using mobile banking, internet banking / e-banking, and card payments.

My transaction failed mid-way due to various reasons. What will happen?

The amount will automatically be reflected back in your Khalti account within a short span of time. We will also notify you through email and SMS alert for such transactions.

How can I be notified about my transactions and refunds?

You will be notified through the push notifications on our website and mobile application. We also send notifications via email and SMS alert for each transaction or refunds to the registered email or mobile number. You can also check it in the transaction history.

I didn’t get cashback while paying at merchant site.

You will get cashback only while paying via Khalti wallet. No cashback will be alloted if you are paying using eBanking or other direct bank payment methods. It also depends on the *T&C.

I did not set any 4 digit PIN, why app is asking for it?

When you turn on the security option in Khalti, next time when you open the Khalti app, you are asked the 4-character pin code. The 4 character pin code is the first 4 characters of your original khalti password.

Khalti app security through App Password and App Transaction Password (Security in Online Payments)

For security of payments, Khalti has App Password and App Transaction Password. Both of these passwords are the first 4 characters of your password. App Password is asked every time Khalti app resumes, whereas App Transaction Password is asked before every transaction. Third Party Transaction PIN is required for making payments outside Khalti, at merchant sites.

How can I make Khalti account safe?

Activate the option of App Password and App Transaction Password. This will require you to enter your password every time you try to open the app or make a transaction. You can also enable biometric security. You can login to your account by pressing your fingerprint after activating your biometric security.

Is online payment a safe option?

Absolutely! All connections to Khalti through the browser and application are encrypted.

This simply means that all your transactional & personal card details added while doing your online recharge will always be safe & secure.

We are one of the top recharge sites and are constantly getting ourselves tested and verified through certifications from top security vendors that are compliant with industry standards to help ensure the safe handling of sensitive information for both payments and recharges.

Is my money in Khalti account safe?

100%. All your cash in your Khalti account is completely safe. It is the best possible means to complete any transactions with ease.

I want my account to be secured

We urge you to follow the steps mentioned below: - Don’t share your login/password to anyone else - Regularly change your existing password - Always be sensitive about fake offers in websites & social media - Don’t leave your mobile unattended

Is my bank account information completely safe on your website?

Our primary goal is to keep all your information secured. You can be certain that all your transactions and information at Khalti are absolutely safe with us.

I am suspicious that someone is using my wallet account.

Please contact us immediately at If you are having a problem with your bank account, please contact the bank for further queries.

Why Khalti?

Is this a legitimate company? Is it authorised by Nepal Rastra Bank (NRB)?

Khalti has got the license from Nepal Rastra Bank (NRB) to operate as a Payment Service Provider (PSP) and it is a legitimate company.

Benefits of using Khalti (Why use Khalti when there are so many digital wallets and mobile banking apps?)

  • Pay all kinds of bills instantly. You can pay bills anytime and from anywhere using your mobile phone
  • Book flight tickets, movie tickets, event tickets, and hotel rooms directly from your phone
  • Pay at most of the online shopping sites in Nepal
  • Heavy cashback on (almost) every transaction and Khalti Points on transactions above Rs.150
  • Send money to your friends and family directly from your phone
  • Keep track of all your expenses